We are currently looking for a Danish-Speaking Customer Account Advisor to join an international team based in Sliema, Malta.
This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a dynamic and multicultural environment. A comprehensive relocation package is available for candidates moving to Malta.
As a Customer Account Advisor, you will provide high-quality support to Danish-speaking customers across multiple communication channels.
Your responsibilities will include:
- Supporting customers via Live Chat, email and telephone
- Assisting with customer account enquiries
- Handling questions related to betting, payments and transactions
- Resolving customer issues efficiently and professionally
- Providing accurate information and an excellent customer experience
- Following internal procedures and service standards
- Collaborating with an international customer service team
- Fluent level Danish
- Strong English communication skills
- Excellent communication and customer service abilities
- Comfortable communicating through chat, email and phone
- Customer-focused and solution-oriented approach
- Comfortable working within the online betting and gaming industry
- Availability to work a rotational schedule, including evenings, weekends and public holidays
- Willingness to relocate to Malta if not already locally based
- Full relocation support to Malta
- Company-provided accommodation upon arrival
- Monthly accommodation allowance during the initial months
- Flight reimbursement
- Hybrid working model
- Life and health insurance
- Gym membership
- Additional employer pension contribution
- Shift enhancements and performance-related bonuses
- International and multicultural working environment
- Career development opportunities
If you speak Danish fluently and are ready for a new professional experience in Malta, we would love to hear from you.
Apply today to learn more about the opportunity and the relocation process.
