Calling All Upstarters!
TECHNICAL DELIVERY MANAGER WANTED!
We are Upstart 13. We are humble, hungry, and competent people who are radically changing the expectations and experience of outsourcing for all participants by challenging barriers that create inequality and by bringing down borders in technology for people everywhere. We’re all about delivering value and doing big things. We have become a game changer for teams around the world who look to Upstart’s services as a differentiator.
Job Description:
We are seeking a Technical Delivery Manager (TDM) to own delivery execution and outcomes across assigned client engagements. This is a senior delivery leadership role that combines delivery ownership, project management, and people management.
The TDM partners closely with the Customer Success Manager (CSM). The TDM owns technical delivery, execution quality, planning, and team performance, while the CSM owns the business relationship, client communication, and account health. Together, they ensure delivery commitments are met and client outcomes are achieved.
Reporting to the Head of Delivery, the TDM leads one or more delivery engagements and serves as the primary owner of delivery health, execution cadence, and team effectiveness for those accounts.
Responsibilities
Delivery Ownership & Execution:
Own end-to-end delivery for assigned engagements, including planning, execution cadence, scope control, quality, and on-time outcomes.
Run delivery rhythm (sprint planning, backlog management, execution tracking, releases) and maintain delivery forecasts, risks, and dependencies.
Ensure adherence to engineering standards, agreed technical direction, and delivery processes.
Own business-to-technical translation for the engagement, converting client business problems into clear technical direction and ensuring alignment on outcomes and value.
Facilitate and deliver engaging product demonstrations to customers, ensuring clarity and alignment with their needs and expectations.
Project & Program Management:
Act as the primary delivery lead, fulfilling and extending the traditional project management role.
Oversee resource allocation and capacity planning across concurrent engagements.
Implement delivery governance, KPIs, and reporting to ensure visibility, predictability, and accountability.
Identify, manage, and escalate delivery and technical risks, removing impediments to execution.
Maintain awareness of delivery economics, proactively identifying risks to scope, margin, and account health.
People Management & Team Development:
Serve as people manager for delivery team members (or team leads on larger engagements), owning coaching, performance feedback, and career development.
Foster a healthy, accountable team culture focused on ownership, quality, and continuous improvement.
Contribute to performance, compensation, and growth decisions in collaboration with leadership.
Cross-Functional & Client Collaboration:
Lead the client narrative and stakeholder conversations, opening and steering discussions, setting and managing expectations, and reframing in real time when needed.
Partner closely with Customer Success Managers to align delivery execution with client expectations, communication cadence, and account goals.
Collaborate with Solution Architects, QA, DevOps, and other shared services to ensure effective, executable delivery.
Act as a primary escalation point for delivery and execution-related issues with internal teams and client stakeholders.
Frame delivery progress in terms of business value and outcomes, not only task completion, ensuring clear articulation of the “so what” in all communications.
Strategic & Account Growth Contribution:
Carry commercial awareness for the engagement, monitoring margin, utilization, and account health signals.
Surface risks and opportunities early, contributing to overall account strategy and long-term client success.
Proactively identify and frame opportunities for innovation, including AI use cases within client engagements, and bring them forward to stakeholders.
Success Measures:
On-time, high-quality delivery of client commitments.
Predictable delivery execution with controlled scope and risks.
Healthy team performance, engagement, and development.
Strong delivery economics, including utilization and margin protection.
Clear, proactive communication with internal stakeholders and customers.
Demonstrated impact on client outcomes, including business value realization and identification of growth opportunities.
Qualifications
Technical skills:
Comfortable acting as a people manager, including providing feedback, supporting growth, and contributing to performance and compensation decisions.
Why Upstart13?
We put people first at Upstart 13! We believe the world is filled with amazing people and we are willing to go to great lengths to seek out others who share our values to join our cause of bringing down borders in technology for people everywhere.
We develop leaders at Upstart 13, we focus on what matters to do meaningful work, we own our shit, we stay curious, and we understand responsibility leads to giving. We do big things together!
Perks:
Are you ready to join our cause? Be sure to ask, “why 13?”
