The products and technology at Volvo were great to work with.
The customer interaction and product development was rewarding as well.
My immediate supervisors were some of the best people I've worked for.
Great starting pay and benefits package.
There is little to no opportunity for advancement due to the unhealthy and corrupt relationship management has with the union.
Younger, more productive, lower paid employees, are often made to perform the workload of more senior, less productive employees. This is a disincentive for high performing employees to stay with the company and build their careers. Seniority is the only form of merit, not quality of work performed.
Management does not understand this and employees that have demonstrated to be of higher value, often find another employer that is willing to acknowledge that value.
Human Resources at Volvo honestly had no idea what was going on. It would take months to get something as simple as an address updated. This created problems with tax documents and insurance enrollment.
According to the contract, the way I had left the company and hours worked in 2019, meant I was eligible for full vacation payment upon leaving the company. HR disagreed and failed to provide a contractual reason for why I would not be paid my leftover vacation.
A few months into the pandemic, more layoffs occurred, so more employees needed their vacation paid out. I was then contacted by HR with an apolog
FördelarGood work/life balance, excellent products, good immediate managers.
Received a job from you service advisor, read and understand the complaint. Test drove the vehicle to see if you could duplicate the complaint. sometimes you would speak with the customer or test drive with them to better understand their complaint. I would hook the vehicle to the computer to read the vehicle's stored codes to see if there was a clue.
I often learned that with new technology you can never get comfortable with trouble shooting. always check the obvious things first.
Normally management didn't get involved unless there warranty was just out and we may do something to help the customer out on the repair, or the customer did something to cause the problem.
We as technicians would help each other to diagnose problems or give each other a hand lifting, positioning something, or listening for noises The older technicians understood the importance of the work relationship.
The hardest part of the job was diagnosing problems that were very intermittent, and spending a lot of time on the job be while on commission and not getting paid because the problem is not fixed. customers did not read owner's manuals and would complain about things that they didn't understand or they didn't know, so sometimes we had to read the owner's manual and high light the problem that they thought they had.
It was rewarding meeting some very nice customers, seeing a customer excited about the repair on their vehicle, sometimes when they didn't know warranty would co
FördelarI owned my own tools
NackdelarNot enough work to go around, you work on commission, not getting paid for the work sometimes, customer's can hardly afford to bring their vehicles to the dealer
Lots of double talk and no follow through. Toxic management flows downhill.
A typical day involves meetings telling us how bad we are and slave masters using whips to get us to work harder, or at least that's what it seems like. You are given a list of tasks and are expected to complete them all without it using any -productive- time. The people that work there are forced to work harder and slackers are left alone. When you need help no one is around because they are all in meetings getting nothing done.
Volvo is constantly rearranging middle and upper management so that no one ever understands the jobs they are over seeing and they aren't around long enough to make a difference. Management likes to promise the moon but deliver nothing. Nothing you do is ever good enough. Management doesn't even get along with each other. They ALL talk about each other to floor employees. None of them buy into the "Volvo way". Management likes to pit the shifts against each other.
Work place culture on the floor depends who you are but is better than management. The place has groups of people that don't mix. And then there's a few people that people are just mean to for no reason. Sad environment.
The benefits and pay are barely livable anymore. Our benefits have been covering less and less and costing us more and more. The pay used to be worth it, but no significant raises in 10 years makes this place not worth the trouble. If you're not there yet, run. If you're already there, find a way out. Your health depends on it.
What I learned is, to keep your head down,
Working at Jackson Volvo had its ups and downs. If I remember correctly, we went through 3 Service Managers during the 2 stints I had at Volvo. A typical day would be pretty much like any other day at most other local dealerships. The work would come in, and we would try our best to crank it out.
I learned how to be a true team player at Volvo. There was always a feeling of competitiveness, but not in a good way. Sometimes, it felt as though some found more favor than others, but I don't want to conclude that it was out of spite or dislike for one another. More, the work environment created this type of ethic.
Of course, the shop was 100% flat-rate. Or 100% commission. Which is a horrible situation to have to endure, though I know it is pretty much industry standard. I won't get into how I feel about those standards, but what I will say is that it creates a workplace that gives the phrase, "Too much of a good thing, isn't a good thing" much credence.
The hardest part of the job is balancing customer satisfaction with your own personal satisfaction. Meaning, when you get paid by how much work you produce, it's difficult to keep the customer 100% happy 100% of the time. Especially when the work load is very small and there aren't enough jobs to spread around the shop.
The most enjoyable part of the job were the guys on my team. In such a cut-throat work environment, having a few guys that you know you can trust is valuable beyond belief. Watching each
Excellent company manufacturing heavy equipment for road machinery
Working with the subject matter experts (SME) in technology, and working in a team environment, I authored Operator's Manuals for heavy equipment in the road machinery division. My day would consist of visiting the factory and checking the particular model that I was working on to validate that the text that I had authored was an accurate manual for the operator of the machine. The training, information, and instructional procedures were accurate and easy for the operator to understand.
I would also work with the methods lab in the service engineering group so they could prepare any service procedures that required special equipment for towing, lifting, removing components, etc. and incorporated that service procedure in the Operator's Manual. The most important and difficult part of the job was to make sure that the legal Operator's Manual was a helpful tool for the customer, and also covered all of the safety warnings and cautions so that the customer could use the machine effectively with safety as his number one focus. The most enjoyable part of the job was working with my team members each day and sharing new ideas to generate these world class documents. We began using Standard Technical English to author these manuals and learned to apply new techniques and improved our skills.
FördelarWorking with a diverse population of talented R&D co-workers.
NackdelarSlow down in the industry and the economy brought on a RIF.
Laid back and fun dealership that has a lot of history.
The dealership I worked at had a lot of long-time employees working there where many people had known each other on a more personal level and some for over 20 years. As the Service Cashier, I put my drawer in every morning and counted it up, reviewed our previous days income and repair orders, printed out reports, making sure everything was accounted for properly. I also helped customers pay for their bill and go through and put together their paperwork. If my coworker was away from her desk or gone, I also took care of answering the phone and answering questions, transferring the calls or paging. Our dealership was fairly slow in contrast to others yet there was a lot of work I was given since I was to be kept busy as long as I was on the clock, so I was doing paperwork for another dealership or putting papers in envelopes and gluing them shut to be mailed. Despite it being laid back and commonly fun, the most challenging part was putting together stacks of paperwork that was meant to be my "busy work" but was the most overwhelming. Most enjoyable part of my job was our customers and some of my fellow co-workers who had worked with my father and grandfather who worked for the same specific dealership. I loved getting to know more about our customers who also love Volvo or had been coming to the dealership for over 20 years.
FördelarHad a lot of history, loved the company, smart employees
NackdelarLow pay, too slow, unbalanced amounts of work
What is the best part of working at the company?
The company is rooted Swedish, and as a result, many of the cultural norms in the company align to Swedish cultural norms. I count this as a plus in many respects. Yes, people are people, and personalities are diverse and some ambitious associates can strive to take advantage, but overall, a good mix.
What is the most stressful part about working at the company?
It is a top down organization and as such decrees come down the chain of command and are not challenged, but are pandered to. Too often the upper managers make change decrees that is not well thought out and as a result, people in the workflow feel unappreciated as they have no say in the process. They run annual surveys internally and that we know, just doesn't work.
What is the work environment and culture like at the company?
It is an international enterprise, American, French, Swedish, Brazilian, German, etc. You can predict with relative certainty what your boss will be like based on that cultural alignment. This can also include some alignments in the company that tend to favor geo-cultural grouping
What is a typical day like for you at the company?
In my role, I was relatively autonomous in my pursuit of goals and objectives. Finding the appropriate management support was often a challenge and this can create anxiety because responsibility without authority is akin to a barking dog withut any teeth.
Please think about what you are getting yourself into!
I never though working for a worldwide company like Volvo, would become something so insulting. Upon hire, many of us were promised, at the very least, a secure position with the company with consistant and steady work. Not true! Since the plant opened in Macugie,PA, employees poured their hearts and souls into this facility to make it what it has become today...The worlwide example of all logistics warehouses in the company. Now we're told that we should consider ourselves lucky to even have a job. Employees are now being rewarded with "shut down" weeks with no pay.We are given ETO (earned time off), but its never enough to cover the amount of "shut downs". Management is clueless when it comes to keeping the workplace positive, amoung other things, even in the face of troubling times. Regardless of what we're told when hired, there is no advancement with the company nor even a raise, no matter how hard or well you work, unless you know some one "upstairs". Your opinion does not matter, and in fact, if you speak your mind about anything that bothers you about the company, you yourself with become a target. I've always heard stories about working for a company like this, but I never actually thought I would work for one.
Fördelari'll have to get back to you on that!
Nackdelarthere's some cons with-in this company for sure.....ex-cons!
Wish I could give this place a zero. Management are phony. The manager smiles in your face while asking for suggestions/ thoughts/ ideas and then turns around and calls your supervisor to say the employee HE started a conversation with should not have been 'wasting time' by talking to him! He is toxic. He wants to know why anyone is given any time of the floor to talk to HR- says that is a waste of your time and tries to dig to find out what you were talking about. Thinks if you use the bathroom, you're wasting time. Thinks if you are addressing problems with your supervisor, you're wasting time. Someone needs to tell this man that a warehouse is NOT a production line.
I believe the rest of this company may be decent. The elkridge facility has been managed by tyrant after tyrant. The management selection was a huge mistake. There was another viable option that would have delivered great results. This guy's sole intention is to divide and conquer. He won't sign his name to anything. Pushes all responsibility (on paper) off on others so he has someone to blame, but he is definitely the one pulling the strings.
This man will run this place into the ground, mark my words.
NackdelarMicromanaged, no trust, liars, supervisors in meetings all day not facilitating growth.
A Very Poor Experience; Bad Training, Bad Management
• Abysmal Training
Tasks would be given without any instruction on how to complete them, let alone perform them well. Access to multiple systems required to perform the work was never given. Documentation of Volvo's internal systems and processes was nonexistent. When asking for documentation the response I got from management was, "We don't do that here".
• Poor management
I don't think I saw management in office for more than 15 minutes the entire time I was at Volvo. They never took responsibility for any of their shortcomings. Refused to apologize for even the most trivial of things. A simple "Sorry I'm late" would've gone a long way.
• Nonexistent security policies
It was standard procedure to give out new passwords to anyone who called without verifying their identity. Management seemed perplexed accounts were getting compromised this way.
• Bureaucracy and circular processes
Customer requests would get bounced between multiple departments without any clear guides how the requests should be processed. Either the work got done eventually somehow or customers would give up out of frustration.
There were other problems as well, but this covers the biggest issues I encountered.