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Support Agent
Findity —Stockholm
- Engelska
- Redovisning
- Kommunikationsfärdigheter
Project Specialist
Findity —Stockholm
- Spanska
- Engelska
- Projektledning
Product Manager - Payments
Findity —Stockholm
- Engelska
Partner Marketing Manager
Findity —Stockholm
- Projektledning
- Marknadsföring
Backend Developer - AI Team
Findity —Stockholm
- Masterexamen
- Maskininlärning
- Kommunikationsfärdigheter

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Support Agent

Findity
Stockholm

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Jobbinformation

Kvalifikationer

Engelska
Svenska
Redovisning
Kommunikationsfärdigheter

Fullständig jobbeskrivning

Who we are ‍️
Findity is the market leader in Embedded expense management. We are the AI-powered technology provider that enables Europe's most innovative software companies to deliver world-class expense solutions directly to their customers. With a focus on partnership, we currently power the expense products relied upon by over 35,000 companies and hundreds of thousands of employees.

What we do
Expense management is a universal pain point. Our mission is to transform expense management from a fragmented burden into a seamless, automated experience. That's why we partner with market leaders, providing our platform, helping them to eliminate the expense stress for their customers.

The role
As a Support Agent, you will serve our partners and customers with settings in the product, helping them set up their expense solution so it will work perfectly and in sync with their payroll or bookkeeping system. Our product is dynamic and comes in many different brandings, therefore the questions that you will receive as a Support Agent will vary a lot.

In this role, you will be joining forces with a fantastic team of five and collaborate with both external partners and internal stakeholders.

What you will do

Communicate clearly and effectively with customers through telephone / e-mail / chat / website
Provide first class service to our partners and customers
Understand the products and services to help find the best solutions for the customer
Collaborate closely with our development teams, and act as a technical resource between our engineers and the users of our product
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Maintain and write new articles for our customer knowledge base

Qualifications

At Least 2 years of experience within customer support
Strong communication skills in both Swedish and English
Ability to quickly recognize problems, form solutions and execute solutions/procedures
Good computer skills and a technical interest
A background or education in development is a big plus
A background or interest in accounting or financial services is a plus

Apply Now!
Excited about embarking on your new career journey? Fantastic! Send us your application in English as soon as possible!

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Support Agent

Project Specialist

Product Manager - Payments

Partner Marketing Manager

Backend Developer - AI Team

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